*Attention Customers: Activate Your Warranty -or-   Request a Warranty Claim

Terms, Conditions and No-Hassle Nationwide Warranty

1. The engine warranty covers block, heads, and all internals. Bolt-on accessories, wiring and sensors are not warranted.
2. Engine warranties are limited to manufacturing defects in the block, heads, pistons, crankshafts, camshafts, rockers, and oil pumps. We do not warranty any attached accessory parts, such as switches, sensors, cables, electronics, belts, hoses, water pumps, manifolds, wire harnesses, valve covers, brackets, flywheel etc. Diesel Engines: We do not cover injectors, high pressue oil pumps, high pressure fuel injectors or any other part which is not part of the core engine as defined above.
3. In the event of a warranty claim, an Engine Diagnostic Report is required from an ASE Certified Automotive facility. An Engine Diagnostic Report can be sent to you or your ASE Certified Automotive facility in the event that a diagnostic report is not available.
4. We are not responsible for improper installation and/or labor charges.
5. All returned parts or cancelled orders are subject to a 25% handling and restocking fees plus customer assumes all shipping costs.
6. All mis-ordered or mis-diagnosed parts will be assessed a 25% restocking charge and freight both ways, regardless of the reason.
7. We do not assume towing, shipping, transportation, and car rental cost.
8. Orders usually ship within 7-14 business days.
9. All residential deliveries incur a $150 shipping charge, unless agreed to otherwise
10. Exchanges or Store credits only after the part has been in customer possession for more than 30 days.
11. Although ES makes every effort to make the part look as nice as possible before it ships no warranty or guarantee is made towards the appearance of that part.
12. Make sure to inspect all parts before signing for them on delivery.
13. The stated mileage is not guaranteed and is correct to the best of our knowledge.
14. We do not warranty oil leaks/damage on engines or transmissions due to non replaced seals, gaskets or filters.
15. OEM auto parts are interchangeable with multiple years, makes and models which means the same part is an exact fit for multiple makes and models as determined by OEM standards. We guarantee the part we sell to fit your vehicle.
16. All deposits are non-refundable.
17. Any engine and transmission returned not in the same assembled condition as it was received will not be refunded under any circumstances. If the engine or transmission is disassembled in any way without our express written authorization it will void the warranty.
18. Your core fee will not be refunded if there are cracks or holes in the block or head or if the engine is disassembled. It is customer's responsibility to ship the core back. It is customer's responsibility to ship the core back. All Core Shipping costs are your responsibility.
19. No Refunds will be issued due to Shipping Damage or Broken Items if not reported within 48 Hours of Delivery to ES and the Freight Company, which is the deadline to file a Freight Claim. Additionally, some form, such as an email, of written verification from the Freight Company of the Freight Claim must be retained in your records regardless of the time frame the Freight Claim was reported in.
20. Pickups of Returns, Defective Items, and/or Cores must originate from the shipping address of the original order. No exceptions will be considered. Otherwise, refunds, returns and/or replacements will not be authorized.

CONDITIONS THAT WILL VOID WARRANTIES:

If the item is improperly installed.

If the item is used for racing.

If the item is operated without proper lubrication or cooling regardless of the reason.

REPLACEMENTS/RETURNS

Warranty Replacements:
In the event of a Warranty Claim with any part which has qualified for a Free Replacement, it is required the part be made available for pick up within 7 Working Days. If the part is not made available for pick up within this time frame, the Free Warranty will be null and void.

Returned Parts (not installed):
In the event a customer wants to return a part BEFORE installing for any reason, it is required the part be made available for pick up within 3 Working Days. If the part is not made available for pick up within this time frame, no refund will be issued for the part.

Engine Warranty - Full Detail

One-time Warranty Claim Service:
We provide a one-time warranty claim service for our products.
You may only file a single warranty claim on any product you purchase from us, without the possibility of filing any future claims on the same product.
Our warranty claim service professionals will work diligently to ensure your warranty claim experience is a success.
We reserve the right to charge any necessary fees in connection with the fulfillment of any valid warranty claim.
*PLEASE NOTE: Falsifying information will automatically void your warranty.

DEFINITIONS:

Engine: As used herein, the term engine shall mean, a used engine assembly (basic block, cylinder head and internal components) supplied by ES of the original manufacturer - Everything else is left on for convenience purposes only.

STANDARDS:

Subject to the limitations listed herein, ES at its option will either give the customer another engine of the like kind and quality, if available from ES stock or refund the purchase price if ES agrees engine defective. ES will not be responsible for any labor cost incurred by the customer.

LIMITATIONS:

This warranty applies only to the used Engine. This warranty shall not apply to or include the following:

• Repair or replacement required as a result of any accident or misuse.
• Repair or replacement of any engine item, including specifically, without limitation, to all components of the cooling, fuel, electrical, engine control system, and all ignition system components, belts, hoses and filters.
• Any engine used for competition racing or related purposes.
• Any engine which has been repaired or remodeled to which any device or accessory not conforming to original manufacturer specifications has been installed.
• Warranty DOES NOT apply to any engine damaged as a result of overheating or lack of lubrication. The warranty will be void on any engine returned with the heat tabs missing or melted out. Heat tabs will melt at 260 degrees and above.
• Any warranty repairs must be authorized by ES and will be handled on a case by case basis.
• Upon submitting the Warranty Claim, you MUST submit documentation, as required during the Claim process, within 5 business days or your claim will be denied, no exceptions. Furthermore, continued operation of the vehicle after an issue has been identified will void the Warranty Claim.
• Change oil per Manufacturer Requirements, whichever comes first after the initial oil change and product installation. This must be done by a commercial facility.
• If we elect to replace your engine with another engine, the replacement is considered to be a repair of the original unit. YOUR ORIGINAL DATE OF INSTALLATION and MILEAGE AT THAT TIME REMAIN IN EFFECT.

ADDITIONAL LIMITATIONS & OWNER/USER OBLIGATIONS FOR THIS WARRANTY TO REMAIN IN EFFECT.

• Oil and filter changes to follow manufacturers suggested schedule. For Do It Yourself, receipts for any materials regarding Oil Change must be kept and submitted.
• Oil and temperature light/gauge and speedometer MUST be in proper working order
• New thermostat MUST be installed
• New timing belt must be installed (if applicable)

**FAILURE TO PERFORM THESE OPERATIONS VOIDS WARRANTY**

LIMITED LIABILITY:

The liability of ES is solely and exclusively limited to supplying a replacement engine if available or refunding purchase price. ES does not assume and has no liability for labor costs or replacement of oil or anti-freeze, damage to other engine parts or components towing charges, telephone calls, freight, lost profits, lost time, substitute transportation or replacement vehicle or any other consequential damages. ES has no responsibility for any failure resulting from improper installation, modification of the product faulty or incompatible parts and accessories and/or abnormal use of operation.

ES sells used automobile engines and transmissions, not used automobiles.

State and federal laws regulate odometer mileage for most used automobiles, but odometer mileage determinations for used engines and engine parts are not practically possible, and are not subject to known state and federal laws. Determination of mileage use for used engines or transmissions cannot be done with certainty because these engines and transmissions are routinely sold and transferred separate and apart from the original vehicle in which they were installed. Therefore all representations of mileage are estimates based upon information and belief.

ES does, however, offer extensive engine and transmission part warranties regardless of mileage, relying upon ES expertise evaluation of its products.

We do NOT accept anything Freight Collect.

12 Month/12K Miles Parts & Labor Warranty : Terms and Conditions

ENGINES

COVERAGE INFORMATION:

Coverage expires 365 days from purchase date for up to 12,000 miles!

COVERED COMPONENTS:

ENGINE:

The following components of gasoline or diesel engines: pistons pins, crankshaft and main bearings, connecting rods and rod bearings, camshaft and camshaft bearings, intake and exhaust valves, valve springs, oil pump, push rods, rocker arms, hydraulic lifters and rocker arm shafts. The engine block and cylinder heads are covered only if damaged by a covered component.

SEALS & GASKETS:

Seals and gaskets are replaced only if part of repair or replacement of covered components. Leaking gaskets or seals are not covered.

GENERAL, KEY TERMS & CONDITION:

REPLACEMENT PARTS (INCLUDING ENGINE):

The engine must be installed within 10 business days of its receipt. A new thermostat and timing belt must be installed at the time of engine installation. Any claims occurring prior to receiving such funds will be considered pre-existing and will not be covered.

In case of a total breakdown of a part or engine, the administrator's obligation is limited to repairing or replacing broken covered components. It is the administrator's decision to replace the engine or to replace part(s) that are covered under this contract. If replacement of an engine is required and a replacement engine is not available we reserve the right to pay in cash the cost of replacement engine's value. If the engine needs to be replaced under the coverage of this contract, ES has the option to replace the said engine with another used assembly of like kind and quality, or paying the contract holder the ES wholesale replacement engine cost. ES will not be responsible for any freight cost incurred. Replacement of any parts or engine will be done only once under this contract.

TRANSFERABILITY:

This product warranty is not transferable to another purchaser or another engine.

ADMINISTRATOR'S RIGHTS TO TERMINATE BENEFITS:

In the event of a claim, administrator reserves the right to terminate the benefits of this product warranty upon the discovery of fraud or misrepresentation of a material fact by the purchaser or the purchaser's representative. Evidence of fraud or misrepresentation is forwarded to the proper state and federal authorities. Any vehicle used in the commission of a crime will have all benefits terminated.

EXCLUSIONS:

• Breakdown or failure of any listed covered component prior to benefit activation is not covered.
• Any and all claims or damage resulting from: abuse, negligence, freezing, overheating of any type, failure to maintain proper coolant, fluid, refrigerant, or lubrication levels, personal damages, per diem expenses, storage fees, medical expenses, telephone or rental charges, fire, flood, vandalism, theft, collision, acts of GOD, competition or racing, usages not approved by the vehicle manufacturer, improper load capacity, or improper towing, damages caused by contaminated fluids, coolants, or lubricants for any reason, misuse, road conditions, riots or acts of war. Excessive oil consumption and diminished performance are not covered. Leaking seals, gaskets or fittings are not covered. Vehicle components that require normal manufacturer's recommended replacement intervals are not covered.
• Covered components that are worn or burned but NOT broken are not covered. Broken covered components are defined as components that have cracked or separated into pieces. Covered components that are flaking or have been damaged by excessive heat or scoring are not covered.
• Any component not listed as a covered component, is not covered. Damage to a covered component due to non covered component failure is not covered.
• Incidental and consequential damages are not covered.
• Vehicles with: a non-functioning odometer, a diesel engine manufactured before 1990, a rotary engine, alterations not approved by the manufacturer including, but not limited to, oversized or undersized tires and lift kits, and vehicles used for commercial purposes are not eligible for coverage under this product warranty.
• Claims occurring outside the United States are not covered.
• Once a claim has been initiated, the purchaser may not continue to operate the vehicle until a claim decision has been made. Continued operation will void the claim.
• Any work or repair done to vehicle without prior written authorization from administrator is not considered an authorized claim.
• Warranty will void if the part is used for racing, operated without proper fluids, or a melted heat tab.
• Freight is not paid under this contract on any parts or engine claims.
• Towing & diagnostic charges are not paid under this contract.
• Breakdown or failure means totally inoperable. It does not mean a decrease or gradual reduction in the parts performance due to normal or abnormal wear and tear.
• Breakdown caused by mechanical alterations not meeting manufacturer's specifications.
• Breakdowns covered by factory recall.
• Any covered part which is not broken or inoperable, which a repair facility recommends or required to be repaired or replaced.
• Breakdowns to a covered part already replaced under the contract.
• Liability for tear down is the customer's responsibility.
• Defective parts must be made available for inspection upon the claims administrator's request.
• Breakdown caused by excessive wear and tear for the year and mileage of vehicle are not covered under this contract.
• Warranty is voided if heat tab is melted, or if engine has no heat tab at time of claim.
• Breakdowns covered by manufacturer warranty or recall, distributor or repairers guarantee, any other written warranty, government or court orders, decrees or settlements, or any valid or collectable insurance policy.
• Improper engine installation.
• We do not warranty oil leaks/damage on engines or transmissions due to non replaced seals, gaskets or filters.

LIMITED LIABILITY FOR ENGINES:

To receive the 12 Month Parts & Labor* Free Warranty the customer must complete the 4 steps below:

1. Activate/Register the part within 10 business days of delivery
2. Provide Date Part Delivered
3. Provide Name of Person Receiving Part Delivery
4. Provide Miles on Odometer at Time of Warranty Activation with Uploaded Picture of Odometer Reading

(Activate the warranty using the following web address: https://www.engineshopper.com/activatewarranty.php)

If the customer fails to meet any of the above-mentioned requirements, the Free Warranty shall default to a 6 Month Parts Only Limited Warranty from the original date of purchase and installation. Freight/Shipping cost for the replacement engine is the sole responsibility of the customer.

ES will reimburse the repairer up to $50.00 per hour for the repair of a part or assembly. These charges shall not exceed (a) 100% of the part price as indicated on your original invoice, and (b) applicable numbers of hours derived from labor allowances from nationally recognized labor time allowance manuals.

Limit of liability is $2,500 (aggregate) or the actual cash value of vehicle whichever is the lesser amount at time of claim as determined by the low book amount in either KBB or the NADA Guide at company's discretion.

Labor claims are paid only if the customer receives a replacement engine from ES. If the customer receives an engine from an alternate source, all Labor Claims will be voided.

Shipping Charges to Alaska and Hawaii are Non-Refundable

Customer with warranty related questions can contact the warranty department by calling 1(844)774-4755 ext. 6 or sending an email to warranty@engineshopperemail.com .

 

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